Shipping & returns
A delay of two (2) to five (5) working days must be allowed for the processing of orders. If all the elements of the order are available, the delivery time may vary from two (2) to ten (10) business days, as well as the rates vary according to the delivery method chosen at the time of the transaction. Les CampsRep cannot be held responsible for any delay in delivery resulting from a stock shortage at the distributor or attributable to the carrier.
It is the responsibility of the recipient to inspect the delivery, count the number of packages and ensure that the number matches the delivery note.
We invite you to take pictures of the delivered goods in case of problem or doubt. If you identify a problem, indicate it on the delivery slip.
You have the right and you must inspect the delivery before signing the delivery note. The truck driver is required to wait until you have finished inspecting and unloading. After the trucker's departure, it will no longer be possible to report a broken equipment.
If damaged goods are discovered on site, it is important to notify the trucker and indicate it on the order form before signing. Subsequently, immediately call Les CampsRep to report the damage so that we can open a file and take steps with the transport company.
REFUND & REPLACEMENT
The buyer has a period of ten (10) days following the date of delivery of the equipment to request a partial or total refund of the order. However, the costs of delivery and pick-up will be charged to the buyer. A fifteen percent (15%) re-storage fee will be charged on all returned goods. In addition, the buyer is responsible for checking the condition and accuracy of the order upon delivery. The buyer has the right to verify the order before signing the delivery note. The buyer must immediately inform Les CampsRep of any damage to the delivered goods or any difference(s) between the purchase order and the delivered goods.
Warranty of one (1) on a manufacturing defect subject to the following conditions: the purchaser has a period of six (6) months following the delivery date to inform Les CampsRep in writing of the problem. Following a proper and non-abusive use of the good in question, Les CampsRep will replace defective parts or exchange the item in question, at no charge and without supporting documentation. After this period, the buyer has an additional period of 6 months to make a written request to Les CampsRep, with justification. At all times, Les CampsRep is the only one authorized to grant a refund of the said property.
WARNING!! Normal wear and tear of the equipment, its abusive or non-conforming use is not included in this clause.